IT services and business consulting

Business Process Management

Admin — Tue, 28 Jul 2026 07:00:14 +0000

Nearly more than other factors the process superiority decides the success of an enterprise – particularly in markets with homogeneous goods. The largest challenges are thereby in the smooth clearing and completion of enterprise-spreading processes with highest adaptability to the dynamic competition. The one who controls processes better than the competitor increases his profit and lowers the risk – with simultaneous increase of the customer satisfaction.

The Business Process management with the systematic organization, controlling, monitoring and enhancements of the business processes of an enterprise pursues these goals.

Especially the telecommunications and insurance industry are subject to factors of influence which force the engagement with the analysis, change and optimization of the core processes. Telecommunications enterprises generate their shareholder value by the fact that they make technically complex, flexible and user friendly solutions and services available to their customers with a highest possible reliability.

The whole customer / product&service lifecycle requires an integrated support by a coherent functional and technical concept.

I am creating an individual concept for you.

Detailed and exact analyses on site precedes the overall concept which is the base for

raising efficiency -> productivity
cost savings -> competitive capacity
reduction of processing times and sources of error -> quality

Business Process Optimsation

Admin — Tue, 28 Jul 2026 00:00:03 +0000

A pure „cost cutting “leads rarely to success. A lasting improvement of the cost structures and cost reductions working on a long-term basis can be guaranteed only by a professional management of the business processes as well as their optimization. It’s a question of simultaneous optimization of costs, quality and service. The weighting of these goals and the dimensions to each other depend on the individual specifications, guidelines and requirements, which result from the business strategy on the concrete project.

I support enterprises with the optimization of business processes and cost structures.

My integrated approach covers all activities necessary for the process optimization, from the assessment of a possible potential, the inventory of the actual processes and their analysis and the rating about the derivative of optimized target processes up to the priorisation and the introduction of the solutions.

Comprehensive know-how in connection with technological expert’s assessment is a substantial condition for the execution of projects with a maximum of efficiency.

Business Support Solutions (BSS/OSS)

Admin — Mon, 27 Jul 2026 23:00:24 +0000

CRM, Customer Care

More than ever enterprises have to manage complex challenges to generate products and services with which revenue can be increased on one hand and to optimize the investment and operating costs (CAPEX and OPEX) on the other hand. Besides this further high investments into new technologies (as Voice over IP, WIMAX, ETL) are necessary at the same time.

Customer Self Care Services (CSC),
User of Loyalty-Systems,
Custom solutions for customer-offers using different access channels

Mediation, Rating and Billing

Integration and optimisation of your Rating-/Billing-Solution
Adjustment and adaption of your Rating-/Billing-Solutions to new technologies,
Integration and optimisation of your Mediation-Solutions (z.B.: Comptel)
Interconnect-Billing, Roaming-Services

Voice Routing and service usage

Minimising the costs for international volice traffic using least cost routing
The use of efficient fraud detection- and management systems (i.E. Watchdog) for CDR, IPDR und other “events”
Process consultancy

On the basis of many successfully completed projects I acquired myself a high appreciation in the telecommunications sector as appreciative, reliable partner for many years . The division business support solutions (BSS) helps enterprises in the telecommunications and insurance markets achieving their most important goals (customer connection, customer aquisition, cost reduction as well as productivity increases) in various kinds.

My diversified portfolio of services covers solutions for

Systems Integrations

Admin — Mon, 27 Jul 2026 22:56:48 +0000

Situation-specific demands are often made to software, which usually standardized software is not able to fulfill. Frequently it occurs that applications must be implemented into heterogeneous environments. The performance and integration ability of complete and ready out of the box solutions can reach its limitations. Many good ideas fail again and again, because the software necessary for it does not exist yet.

I am glad to support you with the customization out-of-the-box software product to a customized solution.

With each new system introduction enterprises are confronted with challenges and problems which arise from a heterogeneous IT-environment. The cause often is a various and distributed computer network and a wide spreaded application infrastructure (often several generations) resulted of a longer growth period or from company acquisitions or mergers at short notice. Rising requirements of the business process management, which demands a ever higher integration of the internal and enterprise-spreading information systems, strengthen this development.

I offer support for the systems integration

Architecutre Integration and Management of Rating & Billing uad Customer Care Applications, as well as Mediation und Collections applications
Enterprise Application Integration
Data migrations from legacy systems
Go-live, Rollout to all affected countries or locations
organised and controlled shutdown of legacy applications and the related business processes
Production support after go-live

Solution and Enterprise architecture

Admin — Mon, 27 Jul 2026 22:54:56 +0000

We understand architecture as conversion of the requirements to the system, which illustrates the business process. Therefore requirements must be defined, which are economically sufficient, technically convertible and which are necessary from the business point of view.

A scale-able architecture must have been up to the rising requirements. This concerns the storage planning, the response behavior of the system and much more.

A stable architecture must be able to correspond to the availability requirements.

A safe architecture must be able to correspond to the access requirements. Therefore controlling and control of the accesses from internal and external locations, of staff and coworkers as well as of applications are necessary.

Functional & technical designs, concepts & specifications

Admin — Mon, 27 Jul 2026 22:52:45 +0000

A good and founded conception is essential! Otherwise each additional extension to a system becomes a substantial additional expenditure and it will fall unnecessary costs on. In the conception phase their technical implementation is examined, first ideas are fixed and prepared.
I provide a comprehensive conception beforehand, in which I consider modern information technologies and possible extensions. I am available to you at any time for any questions and are open for your own drafts.
I describe the possibilities of realization already during the pase of the conversion of the ideas and give you hints and support, so that your visions can obtain optimum success.

My services in detail

Preliminary studies, feasibility- and architecture studies,
Developement and documentation of the strategy (i.E. migration strategy)
Requirements analyses
Analyses of inventory and portfolio
Analyses of IT environment and related processes
Documentation of business reuqirements
Functional specification and design baed on the previous analyses and specifiactions using the extended knowledge about the functionality and requirements of the existing environment and the target solution
Strategydocuments, functional
Technical specifiactions
Team Lead espacially in the area of solution architecture and data migration
Consultancy for tests ans training
Customizing of the software products mentioned above to the requirements of the business and IT processes
Implementation
Migration of data from any legacy system, also high volume
Go-Live planning and go-live execution
Operational production support after go-live

Data Quality Management

Admin — Mon, 27 Jul 2026 22:50:29 +0000

The quality of the available data is a critical success factor for the acceptance and effectiveness of each (new) solution. Reaching the data quality level desired, is one of the largest challenges while implemeting a system.

The static source data analysis as well as the process monitoring are thereby the first steps, which I would drive through for you. If on the basis of the results of the data integrations into the data warehouse, a conclusion is implemented to the data sources, substantial improvements can be obtained.

My experience showed that data cleansing is just fixing the symptoms, but not the causes.

Sources of error can be permanently reduced by an integrated view on business processes and information systems. With my experiences within the range of large data sets, which are resulting from a multiplicity of business processes, I can support you actively within this range of error prevention.

The use of intelligent tools and methods is a possibility, in order to improve the data quality effectively. Thus concepts and best practices from the industrial surrounding field can be used, in order to implement a zero-error paradigm.

Data migrations

Admin — Mon, 27 Jul 2026 22:48:48 +0000

Experienced with many billing & rating and customer-care and mediation implemtation projects coming with large scale data migrations, I became a partner in great demand with telecommunications enterprises and banks and with the manufacturers of the systems.

Consistantly I am contacted by system suppliers such as Convergys or system integrators like Accenture, Dannet (Devo Team), AMS or T-Systems as well as telecommunication enerprises like german telecom (Deutsche Telekom) or France Telecom to advise and support them with their plans and intentions related to data migrations within a billing&rating or customer-care implementation project.

Our services start with feasibility studies, the analysis of the source systems and the data and continue with the production of migration strategies and migration concepts, as well as decision advise papers for the management .
The concepts for migration are refined in each step, beginning with the requirement analysis and the migration strategy followed by functional specifications and technical specifiactions, data mapping and data cleansing. About my services related to data cleansing read more on the following page more»

Also on existing systems, which are not going to be replaced the data quality can be improved and the occurance of new data errros can be prevented by a row of quality measures of technical and organizational kind. About data quality management services read more here»

In summary I have got many years of experiece in running data migrations for mobile and fixed-net opertors, cable-tv providers and internet and content providers. At 9 projects I have been direclty involved and working on data migration on all levels of detail. Thr range has been data analses, scripting, functional specifications, migration stratgies, ‘how-to’ guides, statements of work and team lead.

In summary across all projects around 6,125 billion records (6,125,000,000) have been migrated. The pass rate always has been 99,98% or above. One real-life example: On a internet-provider’s data migration just sixteen single records remained rejected, which had to be handled and processed manually – out of the total migration volume of one billion records.

We are happy to advise you with the planning and running of your data migration project and to attend it from the first step of evaluation and feasibilty study to the successful go live.

Customer Care, Rating & Billing

Admin — Mon, 27 Jul 2026 22:46:00 +0000

We are providing consultancy to enterprises and organizations in all relevant questions to the introduction of information technologies, with whose assistance you can reach your strategic company goals faster and more efficiently. For this purpose I analyze the operational processes and the efficiency of the enterprise organization. I discover the potentials for optimizations and identify any weak points. After the analysis we define realistic goals on based on the results, develop the optimal strategies, sketch innovative concepts, design IT-architectures and plan projects. With all concepts and solutions we take over the implementation and provide support and consultancy during the test and go-live phase.

Customisation and implementation of out-of-the-box sotware suites in the area of rating & billing, mediation und customer care with the speacial area of solution architecture in context of the requirements and in context of the functionality of the system to be implemented.

Solution architecture in context of the existing IT environment (incl. interfaces) und datenmigrations. Not just customizing is an important success factor for implementation projects. The experience to introduce custom development relase safe is also a very important issue.

My partners and I are experts with long lasting experience with the following products

» Convergys/Netcracker: Supplier of the Rating & Billing Systems Geneva, IRB, RBM
» Maxbill: Supplier of the Rating und Billing System Maxbill with modules: MaxCare, MaxRate, MaxGen, MaxCatalog
» Amdocs: Supplierof the Rating und Billing Systems Amdocs
» Siebel: Siebel Contact Center Software, now owned by Oracle

My knowledge of many different ratings & billing systems as well as customer care and mediation systems, I can support you independently with consultancy for the vendor selection or create functional and technical specifications for invitations to tender.

My services in detail

Preliminary studies, feasibility- and architecture studies,
Developement and documentation of the strategy (i.E. migration strategy)
Requirements analyses
Analyses of inventory and portfolio
Analyses of IT environment and related processes
Documentation of business reuqirements
Functional specification and design baed on the previous analyses and specifiactions using the extended knowledge about the functionality and requirements of the existing environment and the target solution
Strategydocuments, functional
Technical specifiactions
Team Lead espacially in the area of solution architecture and data migration
Consultancy for tests ans training
Customizing of the software products mentioned above to the requirements of the business and IT processes
Implementation
Migration of data from any legacy system, also high volume
Go-Live planning and go-live execution
Operational production support after go-live

Topics

Inventory and IT environment analyses
Project management and team lead
Business and IT process analyes
Requirements analyses
Support for invitations to tender
Create innovative IT solutions
Consultancy about technology

Data Center Project Management

Admin — Mon, 27 Jul 2026 22:44:07 +0000

IaaS – Infrastructure
PaaS – Platform
SaaS – System

Use cases

Outsourcing
Change of the outsourcing partners/provider
Change of the Data Center partner/provider
Back In-Sourcing

Our Service

Analyses, Definition and documentation of exisiting and future Situation (CMO/FMO)

Gather and analyse of functional and technical Requirements and the non-functional aspects of project environment (NFR)

Invitation to tender, ITT, RFP, RFQ for your outsourcing projekt, supplier steering

Management decision memos

Planing of landscapes (VLANs, firewalls, load balancer, HW, cluster, oracle, hardware- and licenceplaning- and consolidation

Management of moves and/or migration of landscapes to the outsourcing partner, inkluding data migrations

Consolidation, merging or move of data centers

We can refer to experience with the data center service providers T-Systems, IBM and Atos