Customer Care, Rating & Billing
We are providing consultancy to enterprises and organizations in all relevant questions to the introduction of information technologies, with whose assistance you can reach your strategic company goals faster and more efficiently. For this purpose I analyze the operational processes and the efficiency of the enterprise organization. I discover the potentials for optimizations and identify any weak points. After the analysis we define realistic goals on based on the results, develop the optimal strategies, sketch innovative concepts, design IT-architectures and plan projects. With all concepts and solutions we take over the implementation and provide support and consultancy during the test and go-live phase.
Customisation and implementation of out-of-the-box sotware suites in the area of rating & billing, mediation und customer care with the speacial area of solution architecture in context of the requirements and in context of the functionality of the system to be implemented.
Solution architecture in context of the existing IT environment (incl. interfaces) und datenmigrations. Not just customizing is an important success factor for implementation projects. The experience to introduce custom development relase safe is also a very important issue.
My partners and I are experts with long lasting experience with the following products
» Convergys/Netcracker: Supplier of the Rating & Billing Systems Geneva, IRB, RBM
» Maxbill: Supplier of the Rating und Billing System Maxbill with modules: MaxCare, MaxRate, MaxGen, MaxCatalog
» Amdocs: Supplierof the Rating und Billing Systems Amdocs
» Siebel: Siebel Contact Center Software, now owned by Oracle
» Comptel: Convergent Mediation, Interconnect Billing, Charging, Roaming Management
My knowledge of many different ratings & billing systems as well as customer care and mediation systems, I can support you independently with consultancy for the vendor selection or create functional and technical specifications for invitations to tender.
My services in detail
- Preliminary studies, feasibility- and architecture studies,
- Developement and documentation of the strategy (i.E. migration strategy)
- Requirements analyses
- Analyses of inventory and portfolio
- Analyses of IT environment and related processes
- Documentation of business reuqirements
- Functional specification and design baed on the previous analyses and specifiactions using the extended knowledge about the functionality and requirements of the existing environment and the target solution
- Strategydocuments, functional
- Technical specifiactions
- Team Lead espacially in the area of solution architecture and data migration
- Consultancy for tests ans training
- Customizing of the software products mentioned above to the requirements of the business and IT processes
- Implementation
- Migration of data from any legacy system, also high volume
- Go-Live planning and go-live execution
- Operational production support after go-live
Topics
- Inventory and IT environment analyses
- Project management and team lead
- Business and IT process analyes
- Requirements analyses
- Support for invitations to tender
- Create innovative IT solutions
- Consultancy about technology